As we are nearing the end of this transition, I'd like to thank all of our customers, dealers and service stations for their patience.
Under the leadership of Lionel Customer Service Manager Phil Hull, our team has done an exceptional job of handling a mammoth task. Thanks to Phil and his team, the move was seamless and is taking place ahead of schedule. My kudos to Phil on a job well done.
In addition to Phil, we are fortunate that many of our Ohio staff members have moved with us to North Carolina. While we found it necessary to update some processes and bring in several new team members, you can rest assured that all members of the team are dedicated to providing the superior level of customer service which the industry has come to expect from Lionel.
I am also pleased to announce the opening dates for parts ordering and RAs (Return Authorizations):
- Service station parts ordering and in-warranty RAs will open Monday, July 21, 2014.
- Dealer parts ordering will open Monday, July 28, 2014.
- The Customer Service Center will be fully open to all parts orders and RAs on Friday, August 1, 2014.
Again, I speak for all of Lionel when I say thank you for your understanding during this transition. We sincerely appreciate your support.